Frequently Asked Questions

Delivery

While our online orders need a 3-day heads up, you can grab Creamier in a flash through delivery platforms such as Deliveroo, Foodpanda, Redmart, and GrabFood!

Score free islandwide delivery for orders above $80! Otherwise, a flat fee of $18 applies. Want an alternative way to get 'em? Swing by any Creamier outlet for free self-collection!

We deliver daily from 11am to 7pm, with a heads up that blackout dates might occur during holidays.

Due to food safety reasons, all food items sold are non-refundable. If you have any queries, feel free to WhatsApp us!

Of course! Kindly let us know via WhatsApp with your name, contact number and order number. 

Also, we understand that our delivery timing is between 11am to 7pm and it may be difficult to be available at home for the ice cream delivery. Fret not! Should you have a 3 hour gap between this period, kindly let us know via WhatsApp with your name, contact number and order number. Thank you!

Oh no! Unfortunately, once your order is confirmed and paid for, we can’t help to change or modify them. This is because orders zoom straight to our prep team, and adjustments might create a system glitch. Hence, we would appreciate that you check through your orders before paying. Thank you for your understanding!

Ice Cream/Food

Each ice cream pint has an expiry date labelled on it. If left unopened and stored in the freezer, it could last until the expiry date. 

Once you crack it open, we recommend enjoying it within 7 days for peak ice cream experience. Since we skip preservatives and life enhancers, freshness is key!

Just like the ice cream, each pack of frozen golden waffles has its expiry date labelled on the packaging. Same drill – unopened in the freezer means it'll last until that date.

For heating up these crispy delights, do check out the instructions on the packaging or our handy video guide here!

We are currently not halal certified but we are definitely muslim friendly! We don’t use pork or lard but we do have some ice creams that contain gelatin and alcohol. We always have allergens displayed on products listed on our website and ice cream tags in our outlets. If you’re unsure, kindly check with our service team and they will be able to advise you accordingly. Thank you and enjoy your ice cream at Creamier!

You can purchase via our online store, in-store or at selected NTUC finest supermarkets and Cold Storage!

Alternatively, you can also purchase Creamier ice cream through delivery platforms such as Deliveroo, Foodpanda, Redmart, and GrabFood!

Can’t wait for you to try our yummy cold treats!

Unfortunately, we do not have gluten-free flavours for now. Do stay tuned for our upcoming flavours!

Yes! We have some dairy-free flavours for you! Just search for non-diary tagged products or you could ask our in-store staff!

Kindly browse here for our online menu!

We launch new flavours every month, stay tuned for the upcoming months too!

About Our Stores

Hello! Kindly browse here for our operating hours! See you there!

You may browse here for a list of our stores! Can’t wait to see you!

Yes we do accept walk-ins for all our outlets! See you there!

We only take reservations for our outlet at East Coast as we serve hot food there. Kindly Whatsapp us the following information:

Name:
Contact:
No.of pax:
(up to 8 pax including pets)
Date & time:

Due to the limited seat capacity, kindly understand that a minimum spend of 1 item per person applies for reservation. Thank you and see you there!

If you’re a dog owner, here’s a HI-FIVE to you! We love dogs like you do and hence, we have transformed our East Coast store (226 East Coast Road) to a fully Pet friendly outlet (indoor & outdoor). 

Besides our Pup Cups (dog ice cream), we do have other pet products including toys, treats and other merchandise. Do check them out when you pop by, see you there!

Orders

Absolutely! We have curated bundles featuring our best sellers, perfect for spreading the ice cream love. We also offer gift vouchers or you can personalize your order with a sweet message for your loved ones!

Events & Catering

We pack your ice cream in a thermo box with dry ice to keep it frozen for up to 4 hours. That way, your creamy goodness arrives nice and chilled!

Head over to our Events/Corporate page to see all the services and packages we offer. We've got something for every kind of party!

We deliver all over Singapore – right to your doorstep!

Of course! We'll provide spoons at live stations, and our individual ice cream cups come with a spoon and a serviette, so you don't need to worry about extras.

Sure thing! You can choose your delivery date during checkout. If special arrangements are required, just let our sales team know. They'll be happy to chat and make sure everything goes smoothly for you.

We do! We offer live station booths for events. You can find out more about them on our Events/Corporate page.

Shoot us an email at order@creamier.com.sg or send a WhatsApp message to 8503 6632. We'll be glad to help you create the perfect ice cream experience for your event!

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